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Frequently Asked Questions
Order Status
| Our Guarantee
| Free
Samples |
Artwork
Requirements|
Merchandise Consistency
|
Order Size |
Pricing |
Shipping Time/Rush Service |
Shipping & Billing
Order Status:
To check the shipping
status of you recent order
Click here.
The shipping status of your order will
be updated and available online as soon
as your order leaves our factory.
Our Guarantee
All of our products are 100% guaranteed
to be free of defects and produced to
your order specification. If your
purchase isn’t satisfactory, call
Customer Care to arrange to return the
unused portion, anytime within one year,
for a prompt and courteous refund. Our
tried and true guarantee is that you
never risk a penny with National Pen!
Free Samples
We are happy to send up to 2 free
samples for your review, Just pay
shipping and handling. Simply contact an
Account Representative at
800-386-7367 -
201-939-1112.
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Artwork
Requirements
Your logo, trademark, or special
lettering must be a minimum of 300 dpi
in PC compatible format and follow the
formats and specifications indicated
below: (BEST IF SENT IN JPEG)
-
Preferred formats: CDR (Corel Draw),
AI (Adobe Illustrator), EPS (from
vector-based applications such as
Illustrator.
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Freehand or Corel Draw) and PSD
(Photoshop). 300 dpi TIFF or JPEG
files are subject to a $12.50 redraw
fee.
- We
can not accept faxes, copies, or
images pulled from the Internet.
-
File size should not exceed 2 MB.
-
For all logo orders, your imprint
will be auto-sized for maximum
impact.
Art may
be delivered by methods indicated below:
-
email
- PC
compatible CD
-
Floppy Disk
-
Postal service/UPS/FedEx Etc.
Color
Artwork
-
Color artwork is not recommended and
may result in additional setup
charges.
-
Color artwork is not acceptable for
laser, silkscreen, paper products,
translucent or holographic foil
wrapped products.
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Merchandise Consistency
Please be aware that infrequent
manufacturing variances such as slight
variations in product material, color
and packaging can be expected.
Order Size
National Pen offers significant
discounts for larger quantity orders.
Please contact an
Account
Representative at
800-386-7367 -
201-939-1112.
if you need quantities that are
different from our web site.
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Pricing
All prices are per unit and based on a
ONE color imprint unless otherwise
specified.
Please call or email us for a custom
quote for additional customization.
Shipping Time/Rush Service
Most orders ship in 7 days or less.
However, we can’t start production until
credit is approved and any custom
artwork has been approved. Production
times do not include weekends or
holidays.
We will do our best to let you know at
time of ordering if your order will be
delayed.
If you have a short-term deadline,
please contact an
Account
Representative at
800-386-7367 -
201-939-1112
.
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Shipping & Billing Information
Most orders are shipped by FedEx or UPS
Ground. Cost of shipping depends upon
weight and distance and is calculated at
the time of shipment. Due to carrier
restrictions, we cannot ship to Post
Office Box addresses. National Pen will
not be held accountable for delays in
delivery occasioned by acts of God or
other circumstances over which we have
no direct control. Factory shipment or
delivery dates are estimates, and in no
case shall National Pen be liable for
any consequential or special damages
arising from any delay in delivery.
Accepted Credit Cards:
-
American Express
-
Master Card
-
Visa
Checks
returned for Non Sufficient Funds will
be assessed a $35.00 fee.
Payment
due upon placement of order. Terms are
granted on approved credit. Late
payments are assessed a late charge. You
agree to pay all the company's
reasonable attorney's fees and
collection agency fees incurred in the
collection of your late payment.
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